Job Description / Duties

The Tourism Industry Association of Canada (TIAC) is looking for a Project Coordinator to support the delivery of numerous initiatives under our READI Program, which are intended to assist TIAC members, and the tourism industry rebuild and grow.  This will be a full-time contract position through the end of December 31, 2023. It is our hope that with the successful delivery of the programs, the position can evolve into a permanent full-time position. Overall, the Project Coordinator plays a critical role in supporting project delivery by providing administrative, coordination, and communication support to the project team.

Are you a team player that steps in when necessary? Do you thrive in a work culture that celebrates innovation, diversity, and inclusion? Then joining the TIAC Team is for you. The culture at TIAC supports an environment to ensure success for the projects and initiatives and the individuals and teams behind the projects. No one stands alone; we support each other and step in when necessary.

The Project Coordinator will report to the Director of Program Development.

Project Coordinator responsibilities:

Administrative Support:
The Project Coordinator performs various administrative tasks such as scheduling meetings, organizing files, responding to emails, and answering phone calls. They also prepare reports, update spreadsheets, and create presentations as required.

Documentation Management:
The Project Coordinator maintains project documentation, including project plans, progress reports, and meeting minutes. They ensure that all documents are accurate, up-to-date, and easily accessible by the project team.

Coordination:
The Project Coordinator works closely with project team members to coordinate project activities and meet all deadlines. They also liaise with external stakeholders such as vendors, suppliers, and customers to facilitate project delivery.

Budget and Resource Management:
The Project Coordinator assists with budget and resource management, including tracking project expenses, preparing invoices, and monitoring resource utilization. They also identify potential cost savings and recommend cost-effective solutions.

Risk Management:
The Project Coordinator supports the project team in identifying and managing project risks. They work with the VP of Business Development and Member Relations and the Director of Program Development to develop risk mitigation strategies and ensure that risks are tracked and reported regularly.

Communication:
The Project Coordinator communicates project updates and progress to stakeholders, including the Director of Program Development, team members, and external stakeholders. They also ensure that all communication is clear, accurate, and timely.

Problem-Solving:
The Project Coordinator identifies and resolves project-related problems as they arise. They work with the project team to find solutions to challenges and ensure that projects are delivered successfully.

Qualifications / Required Skills

Project Coordinator requirements:

• Proven working experience in project administrative management.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills, including attention to detail and multitasking skills.
• Strong working knowledge of Microsoft Office 365, TEAMS, Adobe, and Zoom.
• Bachelor's Degree in the appropriate field of study or equivalent work experience.
• Experience with project management software tools – Smartsheet.
• Fluently Bilingual – oral and written (French and English).

Project Coordinator skills & proficiencies: Overall, a Project Coordinator should have a combination of administrative, organizational, and technical skills and excellent communication and interpersonal skills to work effectively with various stakeholders.

• Communication Skills: The ability to communicate effectively, both orally and in writing, with team members, clients, and stakeholders.
• Time Management: The ability to manage time effectively, prioritize tasks, and meet deadlines.
• Organizational Skills: The ability to organize and manage project-related documents, files, and information.
• Problem-solving: The ability to identify, analyze, and solve problems that arise during a project.
• Attention to detail: The ability to pay close attention to details and ensure accuracy in project-related tasks.
• Technical Skills: The ability to use project management software, spreadsheets, and other relevant tools to support project management activities.
• Interpersonal Skills: The ability to work effectively in a team environment and establish positive relationships with colleagues, clients, and stakeholders.
• Adaptability: The ability to adapt to changing project requirements, timelines, and deliverables.
• Multitasking: The ability to manage multiple tasks simultaneously and prioritize them effectively.
• Customer Service: The ability to provide excellent customer service to internal and external customers, ensuring their needs are met and expectations are exceeded.
• Reporting: The ability to provide project-related reports to management, including status reports, progress reports, and budget reports.
• Budget Management: The ability to manage project budgets, monitor expenses, and ensure that projects are completed within budget constraints.

Additional Information

Location of Position

• Ottawa-based position.
• Hybrid three times a week in the office

Contact Information

Please send your cover letter and resume to Anne-Marie Forcier, Director of Program Development at AForcier@tiac-aitc.ca

Employer Profile

Based in Ottawa, TIAC represents all industry stakeholders, including leisure, business meetings, sports, and event travel. As the national private-sector advocate for this once $105 billion sector, TIAC takes action on behalf of Canadian tourism businesses and promotes positive measures that help the industry grow and prosper. TIAC advocacy work involves promoting and supporting policies, programs and activities that will benefit the sector's growth and development. TIAC is a membership-driven organization and provides a range of services to its members and industry, including advocacy efforts, industry events (Tourism Congress, Canadian Tourism Awards, Town Halls, Tourism Week in Canada, Webinars, etc.), Resources and Education (READI Program), Networking and Outreach opportunities, and so much more.