Job Description / Duties

TIAC is looking for a Membership Coordinator to act as the liaison between our organization and our members.
Reporting to the VP, Business Development and Member Relations, the Membership Coordinator plays a key role in achieving TIAC’s membership goals and objectives. Functioning both collaboratively and independently, this team member helps to build TIACs brand and credibility through delivering exceptional member services, recruitment efforts and maintaining an accurate data base.
The membership coordinator will be responsible for all aspects of membership, from serving as the first point of contact for membership related questions to assisting in the organization of member related events to recruiting new members.
You will also be tasked with maintaining records, tracking membership figures, and coordinating with the accounting department regarding the payment of membership fees.

Membership Coordinator Responsibilities:
• Handling all questions, information requests, and complaints regarding membership.
• Processing membership applications, renewals, and resignations.
• Maintaining and updating membership records.
• Assisting with member communication activities.
• Collecting data, tracking membership statistics, and preparing reports.
• Assist in the recruitment of new members.
• Coordinating with the accounting department to track membership revenue.
• Assist in the preparation of membership marketing materials.
• Assist in the organization of events and activities for existing and prospective members.

Qualifications / Required Skills

Membership Coordinator Requirements:
• minimum of college diploma
• Previous experience in member management, sales, or recruitment.
• Customer Relationship Experience
• Experience working with a membership/customer relationship management software
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to think creatively and take initiative.
• Excellent writing and editing skills.
• Highly organized.
• Bilingual.

Additional Information

It is the Tourism Industry Association of Canada’s goal to be a welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

About TIAC

Founded in 1930 to encourage the development of tourism in Canada, TIAC serves today as the national private-sector advocate for this $90 billion sector. Based in Ottawa, TIAC takes action on behalf of Canadian tourism businesses and promotes positive measures that help the industry grow and prosper.

TIAC is responsible for representing tourism interests at the national level, and its advocacy work involves promoting and supporting policies, programs and activities that will benefit the sector's growth and development.

TIAC's membership reflects partnerships among all sectors of the industry, and provincial, territorial and regional tourism associations, enabling the association to address the full range of issues facing Canadian tourism.

Contact Information

Please forward resume, cover letter and portfolio along with your salary expectations and possible start date by April 1, 2022 to:

Julie Gauvreau
Tourism Industry Association of Canada
jgauvreau@tiac-aitc.ca

We thank all candidates for their interest; however only those candidates selected for an interview will be contacted.

Employer Profile

The Tourism Industry Association of Canada (TIAC) is the National Voice and Champion of the visitor economy in Canada. TIAC represents the full suite of sectors, and its primary mandate is to advocate on behalf of the Tourism Industry to elevates concerns at the national level. TIAC is the government's go-to source for industry matters. TIAC promotes and supports policies, programs, and activities that benefit the sector's growth and development. Since the beginning of the Covid-19 Pandemic, TIAC has led the charge to ensure the industry survives and fully recovers.
TIAC delivers a range of publications, research documents and tools. It produces and manages industry events such as the annual Tourism Congress, Canadian Tourism Awards, Tourism Week in Canada, Tourism Town Hall Series, Rendez-vous Canada and Member TALK, a monthly member meeting. TIAC Members enjoy exclusive event savings and benefits in addition to a range of opportunities and resources.