Job Description / Duties

Position Summary

This is a high-impact opportunity to contribute to the rebuilding of a resilient tourism and hospitality sector labour market while building OTEC’s capacity to assist more unemployed Canadians in gaining and maintaining meaningful employment. We are seeking an experienced senior employment services professional to design, develop and manage a growing portfolio of employment and training solutions informed by innovative and leading-edge employment practices. Working closely with the Director, Workforce Strategies, the incumbent will be expected to drive performance of their team and programs.

Our ideal candidate is a results-oriented individual who is familiar with being held accountable to governmental contract key performance indicators. They will build and foster partnerships across sectors and stakeholder groups to create success and see opportunities where others see challenges. They are also comfortable with ambiguity and are skilled at navigating and leading others through complex situations. They will be expected to quickly move between strategic employment solutions development and tactical program implementation with a commitment to exceed performance outcomes being critical to success in this role.

Responsibilities

Employment Solutions Program Development & Management

Participate in OTEC Senior Management decisions concerning the development of OTEC’s strategic vision and ensure alignment & implementation of Employment Services strategic direction within this vision
Support the senior management team providing hands-on leadership in developing and implementing sector-specific employment services strategies, training programs, and budgets
Develop and oversee contracts and reporting
Establish program and team KPI’s, meet significant goals and performance-based outcome targets
Execute program objectives and quality management plan
Interpret and translate policy and contractual requirements for team members
Establish and maintain good working relationships with Tourism SkillsNet Ontario network of businesses and community service organizations with a strong focus on employers and service delivery partners
Assess service delivery requests from service delivery partners pertaining to client service delivery decisions and policies
Build new and leverage existing relationships with employers, funding bodies and other stakeholders
Foster innovation and being outcome-focused in the growth of new opportunities and sustainability of current operations

Client & Partner Solutions

Engage in strategic planning with employment services partners, businesses, and government, maintaining strong partnerships through collaboration
Oversee the creation and management of client groups of employment services partners and businesses to establish sector-specific strategies, connecting employers with qualified employees from diverse backgrounds and engaging with new labour pools
Develop programs and solutions with client groups, maximizing economies of scale, to enable them to become key contributors to re-building the tourism workforce
Leverage emerging technologies that enable economies of scale and capacity with employment services partner and business groups

People Leadership

Lead a team of project managers and program support roles to carry out thoughtfully designed sector-based employment solutions, strategies, initiatives and deliverables
Coordinate regular team meetings with program staff to build a positive supportive team culture
Develop team members’ performance, offering feedback following the Performance Enablement Program (PEP) demonstrating the desired skills and expected work ethic
Identify the team’s strengths and weaknesses while delegating tasks efficiently
Provide feedback and coaching to team members and establish performance goals
Ensure efficient communication and integration amongst different projects and team members while preventing and resolving conflict as required
Recruit and onboard new team members as necessary
Ensure team turnover and transition does not affect the continuity of service delivery

Qualifications / Required Skills

Competencies & Skills

Post-secondary certificate, degree, or diploma in a relevant field preferred (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management)
Career Development Practitioner (CDP) certification preferred, or familiar with the areas of expertise of career development practitioners, career development models, career planning processes, career counselling, work development, and community capacity building
3-5 years’ employment and training-related program management and staff leadership experience including municipal, provincial and federally funded programming
Proven track-record in managing sector-specific employment and training program operations
Expertise in overseeing all functional areas of a fast-paced operation including budgets, contract management, reporting, and people management
Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues related to unemployment
Demonstrated experience building partnerships with stakeholders
Demonstrated competence achieving financial and operational goals
Strong leadership, team building and supervisory skills
Advanced organizational, verbal, and written communication skills
Creative, and able to adapt quickly to changing requirements and targets
Able to manage stressful situations in a fast-paced environment
Organized with attention to detail
Strong customer service orientation and attitude
Ability to multi-task, prioritize, problem solve and to work within deadlines
Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check

Additional Information

OTEC is an equal opportunity employer. We are committed to creating an environment that embraces and welcomes individuals' uniqueness by valuing and respecting their talents, skills, and abilities to the benefit of the collective whole. We recruit, employ, train, compensate and promote regardless of race, religion, colour, place of origin, sex, sexual orientation, disability, age, and any other protected ground under The Ontario Human Rights Code. At OTEC, all qualified applicants will receive consideration for employment.

Contact Information

Dina Jeffery
Director, Finance and Operations
416-622-1975 ext. 214
djeffery@otec.org

Employer Profile

Are you longing to make an impact using your leadership and program development skills in employment services to solve complex social and economic challenges? Do you want to use your talents to build innovative, research-informed, and industry-led employment and labour market strategies? Do you thrive on the challenge of building an organization’s capabilities and capacity to assist more unemployed Canadians in gaining and maintaining meaningful jobs and career paths? If you’ve answered yes, we’d love to talk to you!

About OTEC

OTEC is Ontario’s Tourism Workforce Development Organization. We’re a not-for-profit committed to the growth of a professional and skilled tourism workforce in communities and organizations throughout the province.

We offer our clients and partners strategic guidance, resources and support with program and project implementation. Our award-winning alliance, Tourism SkillsNet Ontario, illustrates our leadership in this space by offering a single framework that aligns industry, education, employment and training stakeholders to enable them to develop recruitment and training models aligned with the skills needed by businesses.

Our array of research, technology, communication solutions and reputable training products such as Service Excellence, leadership training, certifications and education products are a source of pride for our organization. At OTEC, we value collaboration, working closely with destinations, businesses, secondary and post-secondary schools, and are driven by the social impact we make though our network of partners and clients.