Resource Library

Framework outlining mitigation, preparedness, response, and recovery for tourism stakeholders aligned with provincial emergency systems.

This guide is for tourism operators to prepare for disasters and emergencies that could affect visitors and business operations. It highlights that hazards such as earthquakes, tsunamis, floods, and wildfires can disrupt essential services, including: -Phone, internet, gas, electricity, and water -Roads and transportation routes -Access to food, fuel, and other supplies The guide encourages operators to ensure their staff and business are prepared to support guests during emergencies, including situations where services and infrastructure may take weeks to recover. Completing the guide's steps is intended to help tourism businesses improve their emergency preparedness and response capabilities.

To help British Columbia's tourism organizations strengthen their crisis readiness, Destination BC has launched a new Crisis Communications Resource Library through its Learning Centre. The free, self-paced resource hub provides practical guidance, templates, and tools to help organizations create, update, and implement a crisis communications plan. Available online 24/7, the series is designed for tourism businesses, destination management organizations, sector associations, and other tourism organizations across British Columbia. Together, the resources support organizations in planning, preparing, responding, and evaluating their communications before, during, and after a crisis. Crises can take many forms. While emergencies such as wildfires, floods, and public safety events have the potential to impact the visitor economy, organizations may also face operational disruptions, staff conduct concerns, governance challenges, cyber incidents, or other situations that require timely, coordinated communications. Having a crisis communications plan in place helps organizations respond quickly, provide accurate information to visitors and interest holders, and maintain trust when it matters most. The Crisis Communications Resource Library guides participants through every stage of crisis communications planning and response, including: -Assessing organizational crisis readiness -Building and organizing a crisis communications team -Identifying key audiences and interest holder groups -Preparing communications channels and processes -Responding effectively during a crisis -Evaluating and strengthening post-crisis response efforts The series includes practical worksheets, templates, toolkits, and case studies that organizations can work through at their own pace, making it easier to apply learning directly to their operations and build a crisis communications plan tailored to their needs.

The toolkit helps tourism operators measure, manage, and reduce water use while educating visitors about responsible water conservation practices.