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Director, Business Intelligence/Data Specialist - Tourism Industry Association of Canada

Category: Technical
Province: Ottawa, Ontario
Position: Director, Business Intelligence/Data Specialist
Deadline: September 2, 2022
Posted: August 16, 2022

The Position: 

The Business Intelligence/ Data Specialist works closely with business lines to understand their goals and how data can help them achieve those goals. The Business Intelligence/Data Specialist develops a thorough understanding of the data in existence, makes it practically usable by converting legacy data into data products. Also identifies appropriate technologies to process and increase re-use value of structured and unstructured data. The essence of the role is to curate TIAC’s data, and research data, and connect the TIAC data user community (members and industry at large) to data that is potentially relevant to them.


Full-time – Contract (8 months – with possibility of extension and permanency)

Hybrid workplace (offices based in Ottawa)



  • Catalog and characterize existing data (from different sources, such as Destination Canada, Statistics Canada, Tourism HR Canada, UNWTO, WTTC, etc), with a focus on experimental data, developing, maintaining and evolving machine readable conceptual models (knowledge graphs) to link structured and unstructured data for analytics
  • Develop and maintain knowledge of the types and location of data generated through research and other mission activities.
  • Develop and implement processes and tools to capture, maintain and make data available, including data migration/ conversion to rejuvenate and make accessible older data which may otherwise be lost.
  • Identify the use cases for specific data sets, data structures and models
  • Develop models and tools and generally package data products to make them accessible and usable
  • Leveraging data in planning projects, including responding to commercial proposals where access to data from past experiments or measurements may become a competitive advantage.
  • Analyze data to identify trends, gaps, and following these leads to complete the data, alert stakeholders about the trends, propose actions to act on the findings.
  • Act as data Subject Matter Expert (SME) on projects, contributing knowledge about past data formats, how it should be migrated, data models to adopt, and the design of sustainable data models
  • Develop models and tools to access and analyze data specifically required by or generated by the project,
  • Ensure project data is assessed and triaged for addition to data catalog


Specific duties during the contract period:

  • You will work closely with the Project Manager
  • Lead in the development of a quarterly report that provides the current state of the tourism industry, across all sectors and regions
  • Recruit and lead research group to conduct primary and secondary research to build the foundation of this specific body of work
  • Gather, analyze and summarize existing sources of data
  • Produce a comprehensive report that is accessible and usable for our members and industry
  • Host a webinar for members and industry to articulate the key findings and recruit key industry stakeholders to provide a panel discussion and allowing for audience participation
  • Support the Director of Program Development with research and data analysis in the design of training curriculum for tourism operators and organizations, specifically in areas such as: sustainability, digitalization, export readiness, etc.
  • Support the Director of Partnership with research and data analysis in the business evaluation and development for strategic partnerships.



  • 5-8 years of experience as a Data Scientist or related role
  • A master’s or bachelor’s degree in a related field and several years of related experience, or an equivalent combination of education and experience.
  • Actively engaged with multidisciplinary teams across business domains
  • Experience with the implementation of solutions for the management and analysis of data
  • Ability to understand business problems and contribute solutions to solve them
  • Excellent communicator able to translate complex technical situations into plain language for non-technical personnel, in both English and French (an asset)
  • Self-driven and able to work independently as well as in a team
  • Openness to learning new skills
  • Experience and Fluency in computer/coding programs
  • Applied experience, i.e. documented applied analysis from research projects, co-op terms, data science competitions, graduate or employment work
  • Experience modernizing systems and accessing/ interpreting ageing data
  • Ability to convert data persistent on paper/ PDF into computer processable formats and making it usable for analytical purposes
  • Experience with CRM and Office 365 apps


Additional Notes

It is the Tourism Industry Association of Canada’s goal to be a welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process


Contact Information

Please forward resume and cover letter, along with your salary expectations and possible start date by September 2, 2022, to:
Connie Trombino (she/her), Project Manager
Tourism Industry Association of Canada